Providing Customer Service and Call Center Solutions Consulting to improve your business
We’ve managed contact centers on a global basis and understand what it takes to achieve your objectives around the world, whether near-shore, off-shore, or in-country locations are needed. We maintain a database of over 450 companies around the world providing outsourced contact centers, technology, and BPO services.
We offer a professional, experienced, and consultative view to understanding your objectives and requirements.
Our processes have been developed and tested under fire to insure you are getting the solutions that are right for you, whether that involves improving or replacing technologies such as PBX, ACD, IVR and CRM, benchmarking your internal operations, developing a first-time outsourcing strategy, or adding or replacing a vendor.
Gateway has significant experience in many of the major verticals that need customer contact services. The Gateway Team has delivered customer care, collections and sales solutions in automotive, retail, utilities, technology, insurance and telecommunications, as well as others.