Gateway Customer Solutions

Global Focus

We’ve managed contact centers on a global basis and understand what it takes to achieve your objectives around the world, whether near-shore, off-shore, or in-country locations are needed.  We maintain a database of over 450 companies around the world providing outsourced contact centers, technology, and BPO services.

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Why Gateway?

Gateway Customer Solutions is an experienced resource for companies seeking greater return from their customer care investment.  We can help you reduce cost, improve customer service, increase sales, and plan for growth and change within your customer contact environment.

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Professional Services

We offer a professional, experienced, and consultative view to understanding your objectives and requirements.

Our processes have been developed and tested under fire to insure you are getting the solutions that are right for you, whether that involves improving or replacing technologies such as PBX, ACD, IVR and CRM, benchmarking your internal operations, developing a first-time outsourcing strategy, or adding or replacing a vendor.

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Industries Served

Gateway has significant experience in many of the major verticals that need customer contact services. The Gateway Team has delivered  customer care, collections and sales solutions in automotive, retail, utilities, technology, insurance and telecommunications, as well as others.

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